Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SPHN Support
  1. SPHN Support
  2. BioMedIT Help Desk

BioMedIT Help Desk

Submit a request for technical support, incidents or data transfer help via the forms below, or email us at biomedit@sib.swiss
To view your current and past requests, please ensure you're logged in.

Frequent requests
Policy request

Need our Information Security Policy for a security review or compliance check? Request it here.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"4d5575251abf84434ebe7f74bd350a8ce3ee9902_lout","branding":{"id":"1","key":"biom","name":"BioMedIT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/36","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bf0814","headerLinkHoverBGColor":"#bf0814","headerBadgeColor":"#bf0814"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6a392d3e-a1a0-4a78-99a1-409f53e28a2e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzU2MDE2MC1lMGM5LTRlYzMtOTUyMi1iMjRiMGRjMzc0MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhMzkyZDNlLWExYTAtNGE3OC05OWExLTQwOWY1M2UyOGEyZSI6WyJyZWFkIl19LCJleHAiOjE3ODk1NTUwMjYsIm5iZiI6MTc4OTU1NDQyNn0.oLe9ZxaNFjWgw7VeyEDmeh94SqV0UgOoNzzYIj2vIg4&client=83560160-e0c9-4ec3-9522-b24b0dc3742b&mode=fit","logoId":"6a392d3e-a1a0-4a78-99a1-409f53e28a2e","isLogoAvailable":true,"helpCenterTitle":"SPHN Support","sharedPortalName":"SPHN Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SPHN Support","sharedPortalName":"SPHN Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#306278","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d142011f-5a2c-4661-8c72-187fdf5dcc37/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzU2MDE2MC1lMGM5LTRlYzMtOTUyMi1iMjRiMGRjMzc0MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNDIwMTFmLTVhMmMtNDY2MS04YzcyLTE4N2ZkZjVkY2MzNyI6WyJyZWFkIl19LCJleHAiOjE3ODk1NTUwMjYsIm5iZiI6MTc4OTU1NDQyNn0.m42NuDM7Cp5mW6EMwqkC50C_RC6dFDtlfC0Zl0CeBPA&client=83560160-e0c9-4ec3-9522-b24b0dc3742b&height=300&mode=fit","bannerMediaApiFileId":"d142011f-5a2c-4661-8c72-187fdf5dcc37","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#306278","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"biom","projectId":10000,"serviceDeskId":1,"name":"BioMedIT Help Desk","description":"<p>Submit a request for technical support, incidents or data transfer help via the forms below, or email us at <a href=\"mailto:biomedit@sib.swiss\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">biomedit@sib.swiss</a><br> To view your current and past requests, please ensure you're logged in.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"318","name":"Policy request","descriptionHtml":"","callToAction":"Policy request","introHtml":"<p>Need our Information Security Policy for a security review or compliance check? Request it here.</p>","icon":10485,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[73],"key":""},{"id":"17","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10508,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[73],"key":""},{"id":"351","name":"Request access to the ADAM training plattform","descriptionHtml":"<ul>\n <li><b>Have a SWITCH edu-ID and is your organization affiliated with SWITCH edu-ID?</b> Click <a href=\"https://adam.unibas.ch/goto.php?target=crs_1614992_rcode4kvQe9KjXs&amp;client_id=adam\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here to enroll automatically</a>.</li>\n <li><b>Don’t have a SWITCH edu-ID, or is your organization not affiliated with SWITCH edu-ID?</b> Submit this request below.<br> We will send an invitation to the email address(es) provided to set up access shortly.</li>\n</ul>","callToAction":"Request access to the ADAM training plattform","introHtml":"<p>Do you need access to our training modules, but do not have a SWITCH edu-ID? Request access here.</p>","icon":10482,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[106],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10466,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[73],"key":""},{"id":"4","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Do you have a question? Submit it here</p>","icon":10549,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"54","name":"Emailed incident","descriptionHtml":"","callToAction":"Emailed incident","introHtml":"<p>Incident received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"Joining the SPHN network","descriptionHtml":"","callToAction":"Joining the SPHN network","introHtml":"<p>Would you like to join our network? Fill in the form below and we will get back to you to arrange a call</p>","icon":10503,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"18","name":"Questions about security","descriptionHtml":"","callToAction":"Questions about security","introHtml":"<p>Do you have a question? Submit it here</p>","icon":10506,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"19","name":"Report a security issue","descriptionHtml":"","callToAction":"Report a security issue","introHtml":"<p>Noticed something unusual or suspect a potential security issue? Report it here and we will follow up</p>","icon":10508,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"Frequent requests"},{"id":106,"name":"Internal requests"}],"orderMapping":{"6":[20,4],"5":[19,18],"1":[17,1],"106":[285,351],"73":[1,17,318]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"835aee8c-290c-35ba-9b58-2043db53d541","appLinkName":"","appLinkUrl":"","spaceKey":"JKB","spaceName":"JSM Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BIOMEDIT","serviceDeskId":1,"kbLinkDomainURLs":["https://sphn-dcc.atlassian.net","https://customer.support.sphn.ch"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BIOMEDIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzU2MDE2MC1lMGM5LTRlYzMtOTUyMi1iMjRiMGRjMzc0MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tODI5ODA0OTEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk1NTU2MjYsIm5iZiI6MTc4OTU1NDQyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vMnHI3QWg2d3n-l3HG6c4KyGtrHMOJqlo3RbqGzX8IM","targetCollection":"upload-user-collection-829804913","endpointUrl":"https://api.media.atlassian.com","clientId":"83560160-e0c9-4ec3-9522-b24b0dc3742b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":318,"projectId":10000,"issueType":{"id":"10006","name":"Service Request"},"form":{"name":"Policy request","descriptionHtml":"","callToAction":"Policy request","intro":"<p>Need our Information Security Policy for a security review or compliance check? Request it here.</p>","instructions":"","icon":10485,"iconUrl":"https://customer.support.sphn.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10124","fieldConfigId":"10227","label":"Your Company / Organization","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Information Security Policy request"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us a bit more about your request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10279"],"values":[{"value":"10012","label":"- Other","selected":false,"children":[]},{"value":"10010","label":"B-spaces","selected":false,"children":[]},{"value":"10006","label":"BioMedIT Portal","selected":false,"children":[]},{"value":"10008","label":"DCC GitLab","selected":false,"children":[]},{"value":"10013","label":"Data Transfers","selected":false,"children":[]},{"value":"10015","label":"Harbor","selected":false,"children":[]},{"value":"10081","label":"Key Management","selected":false,"children":[]},{"value":"10312","label":"Keycloak","selected":false,"children":[]},{"value":"10279","label":"Policies","selected":false,"children":[]},{"value":"10009","label":"SPHN-DCC Confluence","selected":false,"children":[]},{"value":"10011","label":"Terminology Server","selected":false,"children":[]},{"value":"10014","label":"Training Platform","selected":false,"children":[]},{"value":"10007","label":"sett","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/318","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/318","calendarParams":{"firstDay":0,"date":"2026-09-16T12:27:06+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"835aee8c-290c-35ba-9b58-2043db53d541","appLinkName":"","appLinkUrl":"","spaceKey":"JKB","spaceName":"JSM Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BIOMEDIT","serviceDeskId":1,"kbLinkDomainURLs":["https://sphn-dcc.atlassian.net","https://customer.support.sphn.ch"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzU2MDE2MC1lMGM5LTRlYzMtOTUyMi1iMjRiMGRjMzc0MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tODI5ODA0OTEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk1NTU2MjYsIm5iZiI6MTc4OTU1NDQyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vMnHI3QWg2d3n-l3HG6c4KyGtrHMOJqlo3RbqGzX8IM","targetCollection":"upload-user-collection-829804913","endpointUrl":"https://api.media.atlassian.com","clientId":"83560160-e0c9-4ec3-9522-b24b0dc3742b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sphn-dcc","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4d5575251abf84434ebe7f74bd350a8ce3ee9902_lout","baseUrl":"https://customer.support.sphn.ch/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sphn-dcc.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"83560160-e0c9-4ec3-9522-b24b0dc3742b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cd84f0ee02904911ab63aab88e948601","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://sphn-dcc.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}